Most popular questions
To update your delivery address, please call us on 1300 165 165 during our trading hours.
You can view our current trading hours below.
Non-Stratco manufactured products can be returned. Stratco manufactured products are unable to be returned.
Yes, you will need a copy of your receipt to return your order.
Yes, gift cards can be bought online under the 'Gift Cards' category.
Yes, you will be emailed a receipt of your order once payment has been approved.
Non-Stratco manufactured product can be returned at your local Stratco store or we can arrange a courier to pick up the order, at your expense. To arrange the pick up of your order you can email or call 1300 165 165 between 7.30am and 5.30pm Monday to Friday, 8am to 5pm Saturday or 9am to 5pm Sunday and public holidays (CST).
In the top red bar, on the right hand side, click on the 'Login / Register' (person) icon. Click on the 'Super Saver & Garden Club' link to visit the Register Page. In the right column under 'I don’t have a card yet', fill in your details and click 'Create Account'.
Your online profile will be set up, your details will be processed and your Super Saver card will be sent to you in the post.
You can now begin shopping online, and accumulating points and vouchers.
Please allow at least two weeks for your card to arrive in the post.
When your card arrives, you can use this in-store. Or you can quote your Super Saver number at the checkout while waiting for your card to arrive.
You can cancel or change an order for Stratco manufactured product provided that manufacturing has not commenced. Orders for non-Stratco manufactured products can be cancelled or changed provided that the order has not been dispatched for delivery. You will need to call 1300 165 165 between 7.30am and 5.30pm Monday to Friday, 8am to 5pm Saturday or 9am to 5pm Sunday and public holidays (CST) to see if your order can be cancelled or changed.
Unless otherwise specified, the voucher will have the same duration as a voucher generated in-store.
This duration is three months. However, from time to time we may choose to reduce or increase the duration of the vouchers at our discretion.
You accumulate points at the same rate as you would in one of our stores.
For every $1 spent you accumulate 1 point.
Occasionally we may choose to implement a promotion where Super Savers will earn double or even triple points for every dollar spent. At Stratco’s discretion, the maximum total value of vouchers in any one transaction may also be increased for a defined period of time.